Vocao Privacy Policy

Effective Date: January 30, 2025

1. Introduction

Welcome to Vocao (referred to here as “Vocao,” “Company,” “we,” “us,” or “our”). This Privacy Policy describes how we collect, use, disclose, and protect information relating to individuals (“you” or “your”) who use our website, mobile application (“App”), or any related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge and agree that Vocao, not any individual founder or officer, is responsible for any obligations or liabilities arising from data collection or processing. If you do not agree with any part of this Privacy Policy, do not use our Services.

2. Scope and Changes to This Policy

  1. Scope: This Privacy Policy applies to all information processed by Vocao, including information collected from users, potential users, or visitors of our Services.
  2. Changes: We reserve the right to modify or update this Privacy Policy at any time. When changes are made, we will post the revised policy on our website or in our App and update the Effective Date at the top. Your continued use of the Services after any changes indicates your acceptance of the new terms.

3. Who We Are

Vocao is a company formed under the laws of Delaware, with a principal address at 420 North French Street, Suite 456, Wilmington, DE 19801, USA. All data processing activities are conducted by Vocao as a corporate entity. No personal liability shall attach to any founder, director, officer, employee, or agent of Vocao for any data practices described herein.

4. Information We Collect

We may collect and process the following categories of information:

  1. Information You Provide Directly
    • Account Creation: When you sign up, we collect information like your name, email address, username, password, and any other details you choose to provide.
    • Payment & Subscription Data: When you purchase subscriptions or credits through in-app purchases (e.g., Apple's App Store), we receive only limited information (e.g., transaction IDs). Apple typically handles full payment details.
    • User-Generated Content: Any content you share, such as voice recordings or text used for language practice or AI interactions, may be stored and processed for the purpose of providing and improving our Services.
  2. Information Collected Automatically
    • Usage Data: We collect data on how you use the Services, including pages/screens visited, links clicked, features used, and time spent.
    • Device & Log Data: We collect IP addresses, device identifiers, operating system details, browser type, app version, and diagnostic logs.
    • Cookies & Tracking: We may use cookies, web beacons, or other tracking technologies to enhance user experience, remember preferences, and gather usage analytics. You can disable these in your browser settings, but some features may be limited.
  3. Information from Third Parties
    • Social Logins: If you link or sign in via a third-party platform (e.g., Apple Sign-In, Facebook), we may receive profile information from that platform subject to its privacy settings.
    • Analytics Services: We may use analytics services (e.g., Google Analytics, Firebase) that collect usage data and device information to help us improve our Services.

5. How We Use Your Information

We use the information collected to:

  1. Operate and Provide Services
    • Create and manage user accounts;
    • Process payments or subscriptions;
    • Deliver AI-driven language learning features (e.g., conversation practice).
  2. Personalize and Improve
    • Customize lessons or features based on your usage;
    • Conduct research and develop new tools to enhance the user experience;
    • Monitor and analyze trends, usage, and activities to improve our App and Services.
  3. Communicate with You
    • Respond to inquiries or support requests;
    • Send you transactional updates, policy updates, or security alerts;
    • Provide promotional or marketing communications, which you can opt out of at any time.
  4. Maintain Legal and Business Integrity
    • Enforce our Terms of Service and other agreements;
    • Comply with applicable laws, regulations, or legal processes;
    • Protect our rights, property, and safety, and that of our users or the public.

6. How We Share Your Information

We do not sell or rent your personal information. However, we may share or disclose it under these circumstances:

  1. Service Providers
    • We engage third-party vendors to help us operate or support our Services (e.g., hosting, analytics, customer support). They only access the information necessary to perform tasks on our behalf and are contractually obligated to safeguard it.
  2. Payment Processors & Platforms
    • In-app purchases are processed via Apple's payment system. Apple may collect and process payment details according to its own policies. Vocao does not receive or store full payment card data.
  3. Legal Obligations
    • We may disclose information to comply with a legal obligation, such as responding to subpoenas, court orders, or other valid legal processes; or to protect our rights, property, or the safety of Vocao, our users, or the public.

7. Data Protection & Security

We take reasonable and appropriate measures to protect your data from unauthorized access, loss, alteration, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. You share information at your own risk. Vocao, its founders, and its officers disclaim liability for data breaches that occur despite our good-faith security measures, except as required by applicable law.

8. Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Policy (unless a longer retention period is required or permitted by law). If you request deletion of your data, we will make reasonable efforts to honor that request, subject to legal and contractual obligations.

9. Your Choices & Rights

Depending on your location, you may have certain rights over your personal data:

  • Access & Rectification: You can access and update your personal information in your account settings.
  • Deletion: You may request deletion of certain personal information. We will strive to comply unless we need to keep it for legitimate business or legal reasons.
  • Marketing Communications: You can opt out of promotional emails at any time by following the unsubscribe link or contacting us. We may still send you non-promotional messages regarding your account or Services.

If you are located in a jurisdiction (e.g., EU/EEA under GDPR, California under CCPA) that grants additional data subject rights, you can contact us at support@vocao.ai to exercise those rights.

10. Children's Privacy

Our Services are not directed to children under the age of 13 (or other applicable age of majority in certain jurisdictions). We do not knowingly collect personal information from children without verifiable parental consent. If you believe we have inadvertently collected information from a child, please contact us at support@vocao.ai, and we will promptly delete the information.

11. International Data Transfers

We are headquartered in the United States. By using our Services, you acknowledge that your information may be transferred to and stored in the U.S. or other countries where we or our service providers operate. These locations may have different privacy rules than your country. We take steps to ensure that adequate safeguards are in place to protect your data in any transferred jurisdiction.

12. Limitation of Liability & Indemnification

  1. Company Responsibility: Vocao, as a corporate entity, is the sole responsible party for data collection and processing activities described in this Privacy Policy. Neither the founder(s), officers, nor employees of Vocao bear individual liability for any claims arising from data usage, except as required by applicable law.
  2. Indemnification: To the fullest extent permitted by law, you agree to indemnify and hold harmless Vocao and its affiliates, including the founder(s), officers, directors, agents, and employees, from and against any claims, losses, damages, liabilities, or expenses (including attorneys' fees) arising out of or in connection with your violation of this Privacy Policy or misuse of the Services.

13. Third-Party Websites & Services

Our Services may contain links to websites or services operated by third parties. We have no control over—and are not responsible for—their privacy practices. We encourage you to review the privacy policies of any third-party sites or services you visit.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your data rights, please contact us at:

  • Email: support@vocao.ai
  • Mailing Address:
    Vocao, Inc.
    420 North French Street, Suite 456
    Wilmington, DE 19801
    United States

We are committed to working with you to obtain a fair resolution of any privacy concerns.

15. Your Acceptance

By using our Services, you confirm that you have read, understood, and agree to this Privacy Policy. If you do not agree, you must immediately stop using our Services.